Privacy Notice

Privacy Notice

Privacy Notice

Privacy Policy

Moonrise Media values and respects the privacy of the people we deal with. Moonrise Media is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.


What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.


What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

  • name

  • mailing or street address

  • date of birth

  • email address

  • phone number

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.


How do we collect your personal information?

We collect your personal information directly from you when you:

  • interact with us over the phone

  • interact with us in person

  • interact with us online

  • participate in surveys or questionnaires

  • attend a Moonrise Media event

  • subscribe to our mailing list


How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

  • provide you with information or services that you request from us

  • deliver to you a more personalised experience and service offering

  • improve the quality of the services we offer

  • internal administrative purposes

  • marketing and research purposes


How do we protect your personal information?

Moonrise Media will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

  • having a robust physical security of our premises and databases / records

  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you

  • having technological measures in place (for example, anti-virus software, fire walls)


Online activity

Website analytics

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

Links to third party sites

Moonrise Media website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.


Inquiries and complaints

For complaints about how Moonrise Media handles, processes or manages your personal information, please contact Fabrizio Luna. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 7 days for Moonrise Media to respond to your complaint.


How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email: fabrizio.luna@moonrisemedia.es

Contact number: +34 655 399 379